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Return and Refund Policy
SitaCosmetics by Mia accepts return requests for eligible items within 30 days after delivery, subject to the conditions and exclusions below.
Return eligibility
Eligible items must be unused, unaltered, and in the same condition you received them, with any original tags and in their original packaging. A receipt or proof of purchase is required.
How to request a return
Request a return for eligible items through your customer account, or email support@sitacosmeticsbymia.com with your order number and reason for the return.
If your return is accepted, we will provide a return shipping label and instructions. Approved returns have free return shipping and no restocking fee. Do not send items back without first receiving approval.
Approved returns should be sent to: P.O. Box 2164, Pocono Summit, PA 18346. Follow the instructions provided with your approval.
Cancellation requests
You may request cancellation of eligible, unfulfilled items through your customer account before fulfillment. For products marked final sale, or if a cancellation option is not available in your account, email support@sitacosmeticsbymia.com with your order number as soon as possible.
Cancellation requests are subject to review and are not guaranteed. If approved, we will refund your original payment method, or issue store credit if you prefer. Final-sale return restrictions do not prevent you from contacting us to request cancellation before fulfillment. This does not affect your statutory rights.
Damages and issues
Please inspect your order upon arrival and contact support@sitacosmeticsbymia.com immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right. Final-sale exclusions do not limit any rights you have under applicable law for defective, damaged, or incorrect goods.
Exceptions and non-returnable items
We do not accept change-of-mind returns for personal care goods, including beauty products; perishable goods; custom-made or personalized products; hazardous materials; flammable liquids; or gases. Products marked final sale, sale or promotional items, and gift cards are also non-returnable, except where required by applicable law.
If you have questions about eligibility, contact support@sitacosmeticsbymia.com before requesting or sending a return.
Exchanges
For eligible items, request a return first. Once the return is accepted, make a separate purchase for the replacement item you want.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you may have a statutory right to cancel or return your order within 14 days without giving a reason, subject to applicable legal exceptions. Contact support@sitacosmeticsbymia.com to exercise this right. Nothing in this policy limits your statutory consumer rights.
Refunds
We will notify you after receiving and inspecting your approved return and confirm whether the refund is approved. Approved return refunds will be issued to your original payment method within 10 business days. Store credit may be issued instead if you prefer and agree to it.
Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since we approved your return, contact support@sitacosmeticsbymia.com.